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Thursday, May 24, 2007

More on Graco Customer Service

I posted previously that I ordered a new playard mattress from Graco. Well, it arrived last week, only one day after I received an email from them informing that it had shipped.

But I still give their customer service mixed reviews, primarily because it took five days for them to ship the item (though there was a weekend in between), and because they said it might take up to 14 days for my order to arrive. Obviously, my order arrived much faster than that, and I had the mattress a week after I had ordered it (I received the shipping email the day after the mattress was sent). And I paid only for standard shipping (expedited shipping was an additional $10). Nevertheless, I can't help thinking that my order should have shipped sooner (or they should explain why it takes so long to ship).

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