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Monday, October 25, 2010

Ralphs Update (more of a warning, really)

So, I went back to Ralphs today, armed with four $2/1 Hungry Man printables and three coupons for Buy One Steamfresh Vegetables, Get a Free Steamfresh Lightly Sauced or Whole Grain Blend Variety from yesterday's Smart Source insert. That would get me to 10 qualifying items for the Frozen Mega Sale, but the cashier flat out refused to accept the Hungry Man coupons, saying they were fraudulent. I would have asked for the manager, but she was checking out customers in a different lane and there was a line building in my lane (thanks to the lady behind me for being so understanding and patient!).

When the cashier then tried to tell me that the Crest coupons weren't for the right items (after she'd already scanned them), I realized I had had the same conversation with her before, when she told me I hadn't bought the right item for a coupon even as she scanned the coupon. Now I'm convinced she's just anti-coupon and I need to avoid her line. She also had difficulty processing my request to remove all frozen items from my order, so I had to repeat and rephrase and explain my request half a dozen times before she understood. Needless to say, it was frustrating.

So - I tell you this saga as a warning that cashiers have possibly been told not to accept the $2/1 Hungry Man coupon. While it's possible it was just this particular anti-coupon cashier giving me a hard time, she immediately started going on about the coupon when she saw it, indicating that I wasn't the first customer to try using it.

On the bright side, my store had restocked the $1 Dawn Hand Renewal, so I was able to get more for free. (Not that I need more dish soap. I could probably go a decade or at least half of a decade without needing to buy more dish soap.)

Also, one last deal: Small boxes of Totino's pizza rolls are on sale for $1 (not part of the Mega event). Use the 50 cents/1 Totino's Rolls Snacks, any flavor/variety coupon from the 8/8 GM (exp 10/30) to get a box for free.



  • At 10/25/10, 4:38 PM, Blogger Valerie said…

    We have a cashier like that at my Ralphs. Even though the manager has told him time and time again that my coupons are good, he continues to put me through the ringer every time. Now I just avoid him and have no problems.

  • At 10/26/10, 9:23 AM, Blogger Chief Family Officer said…

    @Valerie - Yup! I don't plan on ever being in her line again!

  • At 10/26/10, 2:26 PM, Anonymous Kelly said…

    I had a Ralph's cashier very rudely tell me it was Ralph's policy to accept BOGO coupons ONLY if they were from an insert, etc., not printed from a computer. This was the Ralph's on Wilshire, west of La Brea. I've used many home printed BOGOs at my regular Ralphs on Sunset. Email to corporate via the website still unanswered after two weeks.

  • At 10/26/10, 9:57 PM, Anonymous Anonymous said…

    Just FYI, Sometimes between July through August 2010. All Ralph's employees including myself signed coupon policy guideline. Basically, Ralph's employee are not allowed to accept printed free coupons. We were provided sample of legitimate Internet Coupons. We shown what identifying marks for legitimate Internet Coupons.

  • At 10/27/10, 9:33 PM, Blogger Chief Family Officer said…

    @Kelly - Ugh! I've had good results from contacting Ralphs via email about my Rewards points, but other emails have gotten no response, unfortunately.

    @anon - Thanks for the info. I heard about that, and I get it, with all the fraud that goes on. But these coupons aren't for a free item, they just happen to make the item free. Just like the Crest is free after double coupon. So I still think the cashier was wrong in this instance.

  • At 10/28/10, 3:47 PM, Anonymous Anonymous said…

    Chief Family Officer

    I should made myself clear. We were told to accept B1G1 Free coupons included Internet Printed ones. B1G1 still have to meet the Internet Printed (IP) guidelines. We had legitimate samples of the very popular Sobe B1G1 coupons. We even had several younger employees use the Sobe Coupons!

  • At 10/28/10, 4:19 PM, Blogger Chief Family Officer said…

    @Anon - Thanks for the clarification. I have no reason to believe the Hungry Man coupon is anything but a legitimate Smart Source coupon, given the source, watermark, bar code, etc. Have you yourself been told that this coupon is fraudulent?

  • At 10/31/10, 8:02 AM, Anonymous Anonymous said…

    The Swanson Coupon is fine. We had sample of the various Internet Coupons including Smartsource, and E-Centives ones.

    One thing, our store had a good management team. Lots of coupons go through our store. Coupon fraud is very minor because everyone is trained well. Only issue, some times employees don't pay attention to expiration date.

  • At 10/31/10, 8:37 AM, Blogger Chief Family Officer said…

    Thanks, Anon!


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